Patient Services Coordinator

Interested in gaining experience in the substance use or mental health fields?

We are an organization dedicated to the care and treatment of individuals struggling with substance and alcohol use disorders. We are currently looking for Patient Services Coordinator to join our team. In this role, Patient Services Coordinator will support clients by minimizing barriers to treatment and maintaining their engagement in addiction services. They will demonstrate skills in recovery and coping strategies while fostering hope and inspiration for clients on their recovery journey.

Shifts Available:

• 3:00 PM - 11:00 PM
• 7:00 AM - 3:00 PM

Key Responsibilities:

• Engage with clients in a professional, courteous, empathetic, and supportive manner at all times.
• Communicate regularly with counselors and nursing staff regarding client care and concerns.
• Promote positive interactions and dialogues among clients and staff.
• Assist in transporting clients within the facility.
• Ensure clients follow the program activity schedule.
• Conduct regular room checks for all clients.
• Perform census checks every two hours (four times per shift), including after meals.
• Monitor client behavior for inconsistencies and report to appropriate staff (Clinical, Nursing, etc.), including this information in your shift report.
• Assist in de-escalating situations involving clients exhibiting challenging behaviors.
• Oversee client linen and laundry.
• Manage linen supplies and replenish as necessary.
• Collect dirty laundry and prepare it for housekeeping.
• Deliver clean laundry back to clients.
• Search and document belongings of new admissions.
• Support staff in screening clients and their possessions for contraband.
• Serve as a role model for clients and colleagues!

Minimum Qualifications:

• High school diploma or equivalent.
• One year of relevant work experience.

Skills Required:

• Attention to detail.
• Excellent interpersonal skills.
• Strong communication abilities.
• Kindness-our mission is to help people and provide the best care possible.
• Empathy-understand that our clients are seeking improvement in their lives.
• Emotional intelligence-recognize that clients may react emotionally to seemingly minor issues, and it's not personal!
• Capability and willingness to de-escalate difficult situations.
• A desire to learn and grow.

Summary

Our organization is committed to providing equal employment opportunities for all employees and applicants, prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.